Welcome to the [Bast.gg] (the "Website"). The Website and the Bast Service (defined below) is a website operated by Bast Gaming Ltd ("Bast", “we”, “us” or “our”). We are a company incorporated in the United Kingdom with our registered office at Charnwood House Harcourt Way, Meridian Business Park, Leicester, Leicestershire, England, LE19 1WP, company number 12693644.
Modification of terms
By continuing to access, browse and use the Website, unregistered users will be deemed to have agreed to any changes or updates to the Terms Use and any Policy.
Access to and use of the Website and the Bast Service
Age and responsibility
The use of the Website and/or the Bast Service by a minor (an individual under 18 years of age) is subject to the consent of their parent or guardian and our contract is with the parent or guardian, who is responsible for the minor’s compliance. We advise parents or guardians who permit minors to use the Website and/or the Bast Service that it is important that they communicate with minors about their safety online, as moderation or vetting of advertisements is not guaranteed or fool proof. Minors who are using any interactive service should be made aware of the potential risks to them.
The Website operates age restrictions which prevent users under 13 years of age creating an account. You may not create an account or use the Bas Service if you are under the age of 13 and it is a violation of the User Agreement to register an account on behalf of someone under the age of 13. We do not knowingly collect or store any personally identifiable information (whether indirectly or otherwise as defined under applicable law) from children under 13. If we find out that any personally identifiable information, we have collected is from someone under 13, we will automatically delete it, and suspend the account.
You are responsible for making all arrangements necessary for you to have access to the Website and/or the Bast Service. You are also responsible for ensuring that all persons who access the Website and/or the Bast Service through your internet connection, including any minors, are aware of these terms, and that they comply with them.
The services which are made available on the Website by us from time to time will, amongst other things, allow you: (i) (as a personality) to create and edit gaming slots on the Website; (ii) (as a gamer) to search personalities/celebrities and different games to play; (iii) to view content created between users of the Website; (iv) to agree to arrange to play against a personality/celebrity or with a gamer ((i) to (iv), together, “Content”) (the “Bast Service”).
You may use the Website for your own personal and commercial or non-commercial use to avail of the Bast Service strictly in accordance with the User Agreement.
Registration of accounts, usernames and passwords, deactivating accounts
Registration is not required if you simply want to browse the Website. Registration is required if you want to access core services, including but not limited to, requesting to play personalities/celebrities, paying to play personalities/celebrities and in the future, interacting with other users.
As part of the registration process, you will be asked to enter your name, email address, gamertag and a password (as a celebrity, you will be also required to add a mobile number for verification purposes) and you will be responsible for all activities occurring under your account and for keeping your password secure. This includes a responsibility to ensure that you do not enter your account information into a phishing website, or any other website purporting to be or offer services for the Website. All information supplied must be complete and accurate.
Names and Email Addresses
You may not enter a name or email address that:
Accounts and passwords
You are responsible for all actions taken under your account and you agree only to use or utilise the Website using your own name, email address and password. You must make reasonable efforts to keep your password safe and not disclose it to any other person or permit either directly or indirectly any other person to utilise your email address or password. We reserve the right to terminate your registration without prior notice at our discretion.
You may change your password or profile by following instructions on the Website.
We will not be liable for any loss that you may incur as a result of someone else using or accessing your password or account, either with or without your knowledge.
You may be held liable for losses incurred by us or any other party as a result of someone else using or accessing your password or account if you have not taken reasonable steps to keep your password or account secure.
By providing us with your email address, you consent to our using that email address to send you Bast Service-related notices, including any notices required by law, in lieu of communication by post. This will include notifications about leaving feedback on completion of a transaction as feedback left between people is an integral part of the Website; this specific notification is not available for opting out. We may also use your email address to send you other messages, such as changes to features of the Bast Service and special offers. If you do not want to receive such email messages, you may opt out or change your preferences in your account settings. Opting out may prevent you from receiving email messages regarding updates, improvements or offers.
We do not sell or knowingly pass any personal information from your account to any third party, except information which is required to provide the service between buyers and sellers. Your details and privacy are important to us. If you feel that your information has been compromised in any way, please report it immediately to us at firstname.lastname@example.org.
Using and accessing the Website, Content and the Bast Service
You may not: (i) use a User Identifier without appropriate authorisations or rights; or (ii) use or submit a mobile phone number or email to us in respect of which you are not the registered owner, bill-payer and or account holder. We reserve the right in our sole discretion to refuse registration of, suspend or cancel a User Identifier’s use or access rights to the Website without notice. You shall be responsible for maintaining the confidentiality of your User Identifier(s) and are fully responsible for all activities that occur under your User Identifier in connection with your use of the Website or the Bast Service. Any User Identifiers created by you or submitted for your access to the Bast Service and Website shall be for your personal use only and are non-transferable.
You must immediately notify us of any unauthorised use of your User Identifier as registered on the Website or submitted to us by you, or any other related breach of security. We will not be liable for any loss or damage arising from your failure to comply with this provision.
If you forget or lose your User Identifier details used for the purposes of accessing restricted areas of the Website, you should request these from us by visiting the ‘Forgotten’ section of the Website.
You agree and acknowledge that Website is an information society service provider, as defined in Directive 2000/31/EC and transposed into UK law by the European Communities (Directive 2000/31/ EC) Regulations, 2003 (S.I. 68 of 2003), and that it is not under any obligations to monitor the information which it transmits or stores on the Sites. You agree and acknowledge that Website shall not be liable in respect of information which is hosted or cached by it or in respect of which it acts as a mere conduit. The Website operates a "notice and take down" policy.
You understand that, except for information, products or services clearly identified as being supplied by us, we do not operate, control or endorse any information, products or services on the Internet in any way. Except where identified otherwise, all information, products and services offered through the Website or on the Internet generally are offered by third parties that are not affiliated with us. You also understand that we do not guarantee or warrant that files available for downloading through the Website will be free of infection or viruses, worms, Trojan horses or other code that manifest contaminating or destructive properties. You are responsible for implementing sufficient procedures and checkpoints to satisfy your particular requirements for accuracy of data input and output, and for maintaining a means external to the Website for the reconstruction of any lost data.
You should not rely on any content and/or any other material on the Website to make or refrain from making any decision or take or refrain from taking any action on which reliance should be placed. We disclaim all liability and responsibility arising from any reliance placed on such content and/or materials by any user of the Website, or by anyone who may be informed of any of the content. We accept no responsibility for keeping the information on the Website up to date or complete, nor do we accept any liability for any failure to do so. It is solely your responsibility to evaluate the accuracy, completeness and usefulness of all opinions, advice, services, merchandise and other information provided through the service or on the internet generally.
We reserve the right to refuse to publish any content or other material or to provide any other services without prior notice to any user or users for any reason or no reason.
The Website will use all reasonable endeavors to remove the offending content complained about within a reasonable period of time. Any content reported to us will be reviewed from 9am to 5pm, Monday to Friday, excluding national and public holidays in the UK. Any notification received outside of the aforementioned hours will only be address upon the reopening of Bast offices.
Access to the Website and/or the Bast Service is permitted on a temporary basis, and we reserve the right to at any time and without liability to withdraw, suspend or amend any aspect or feature of the Website and/or the Bast Service without notice or liability.
Restrictions on right to use
You agree that you shall not (and you agree not to allow any third party to):
We reserve the absolute right at our sole discretion, without being obliged to give any reason, to reject, amend or remove any Content posted or submitted by you at any time and without notice to you. We reserve the right to monitor and to review all Content submitted to us, accessed on or published on the Website at any time.
Your interactions with other users
While we will do our best to verify personalities/celebrities, we have no obligation to verify the identity of any users when they are connected to the Website or to monitor material provided by them. Your interactions with other users, including playing the game, any activities or communication between you and other users (including interactions with personalities/celebrities) are solely between you and the other user. We accept no responsibility for deals that take place on the Website. While we reserve the right to monitor or to intervene in disputes between you and other users, we have no obligation to do so. As with any web-based interaction, we suggest that you use caution and good judgment. If there is a dispute between you and any third party (including any advertiser), we are under no obligation to become involved.
You are encouraged to exercise discretion when providing personal information about yourself on the Website. Any personal information which you volunteer in your public profile will be available worldwide to anyone with access to the Website. Please note that certain information which you may choose to provide might reveal data consisting of your racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership, genetic data, biometric data, data concerning health or data concerning your sex life or sexual orientation.
When users are involved in a transaction, information such as each other's name, username, email address, and other contact information, postal information and financial information may be exchanged between the users. We cannot guarantee that other users will respect the privacy or security of your information and therefore we encourage you to evaluate the privacy and security policies of your trading partners before entering into transactions and choosing to share your information with them. Similarly, we ask you to respect other users' privacy and disclose your privacy and security policies to them. In all cases, you must comply with data protection laws and give other users a chance to remove themselves from your database and a chance to review the information you have collected about them.
You may use other users’ information only in accordance with applicable laws and regulations (including, without limitation, data protection laws) and only for:
Although we cannot monitor the conduct of its users off-line, you must not use any information obtained from the Website in order to harass, abuse or harm another person, or in order to contact, advertise to, solicit or sell to any user or person without their prior expressive consent. We will not disclose any contact details in respect of advertisements that have been deleted or removed in accordance with our obligations under applicable data protection laws.
These provisions apply to any and all Content which you contribute to the Website and/or the Bast Service, and to any interactive services associated with it.
You must comply with the spirit of the following standards as well as the letter. The standards apply to each part of any Content as well as to its whole.
You are solely responsible for any Content that you submit, publish or display on the Website or transmit to other Website users.
You are solely responsible for your advertisements listed on the Website. You understand that all information publicly posted or privately transmitted through the Website is the sole responsibility of the person from which such content originated and that we will not be liable for any errors or omissions in any content or as a result of any user’s use of the Website. You understand that we cannot guarantee the identity of any other users with whom you may interact in the course of using the Bast Service. Additionally, we cannot guarantee the authenticity of any data which users may provide about themselves or relationships they may describe. By posting Content on the Website, you grant to us, and you represent and warrant that you have the right to grant, us, our contractors, and the users of the Website an irrevocable, perpetual, royalty-free, fully sub-licensable, fully paid up, worldwide license to use, copy, publicly perform, digitally perform, publicly display, and distribute such Content and to prepare derivative works of, or incorporate into other works, such Content. This license is non-exclusive, except you agree that we shall have the exclusive right to exercise this license to the extent of combining your Content with the Content of other users for purposes of constructing or populating a searchable database of advertisements. You understand that this license allows us to reformat, excerpt, or translate any materials submitted by you.
The following is a non-exhaustive list of the criteria that Content must comply with. Content must:
The following is a non-exhaustive list of the type of Content that is prohibited on the Website. You must not:
We do not control the Content posted by users via the Bast Service, including the content of any advertisements or blog postings, and we do not guarantee the accuracy, integrity or quality of such Content. You understand that by using the Website and/or the Bast Service, you may be exposed to Content that is offensive, indecent or objectionable. You are responsible for complying with all laws applicable to the Content you submit to the Website via the Bast Service. We may refuse any Bast Service without prior notice to any user for any or no reason. We also have the right, at our discretion, to disclose your identity to any third party who is claiming that any Content posted or uploaded by you to the Website constitutes a violation of their intellectual property rights, or of their right to privacy.
Suspension and termination
We may, with or without cause, immediately delete your account and/or postings and terminate your access to the Bast Service or a User Identifier without prior notice at our sole discretion. The deletion or otherwise of an advertisement should not be viewed as an indication of wrongdoing on the part of the advertiser.
We may review and delete any advertisements, blog postings or other Content that in our sole judgment breach the User Agreement or which might be offensive, illegal or that might violate the rights of, harm, or threaten the safety of other users of the Website or us.
We reserve the right to investigate and we will determine, in our discretion, whether there has been a breach of the User Agreement through your use of the Website and/or the Bast Service. When a breach of the User Agreement has occurred, we may take such action as we deem appropriate.
Your concerns and complaints
If you have any concerns about material which appears on the Website or if you believe that Content posted on the Website breaches the User Agreement or is in any other way objectionable or if you have had an issue with a personality/celebrity or a gamer, please notify us by emailing email@example.com and providing us with all relevant information regarding the complaint. If you do not provide us with sufficient information, we may be unable to process your complaint. We reserve the right to investigate and we will determine, in our discretion, what action (if any) to take. You are solely responsible for your interactions with other users of the Website. While we reserve the right to monitor or to intervene in disputes between you and other users, we have no obligation to do so. We will use all reasonable endeavors to respond to complaints received as soon as possible, and our aim is to respond to all complaints within one working day. However, please note that from time to time it may take longer than one working day to deal with complaints.
BAST Dispute Resolution
Bast.gg aim is to offer our customers the greatest customer experience possible. We want to ensure that all our customers are fully satisfied with the experience we provide. However, we recognise that there are those rare occasions where, due to circumstances beyond our control, we will be able to meet your expectations.
If you are not happy with the service provided you can contact us via email on firstname.lastname@example.org
We would ask that any issue with a celebrity/talent booking is raised within 48 hours of the allocated slot time. We would also request that any back up is provided to the Support team at Bast.gg to allow them to handle your issue in a timely and effective manner. Our support Team will respond within 24 hours
If, after raising your issue with our Support Team, you remain dissatisfied with the outcome, you can request to speak to our Management Team, and your query will be reviewed. It is important to remember to include your username, gamertag and details of any previous correspondence that you have had with us, including any information that supports your case. Our Escalation Management Team will respond within 48 hours.
The outcome of any issue shall be communicated to you within 7 days from the date on which the complaint was received, provided that in certain cases, we can extend this further at our discretion.
The following scenarios will not be considered for dispute resolution:
- Whereby a fan has provided a celebrity with the incorrect PS4/XBOX or other system gaming name, prohibiting the celebrity from connecting at the agreed time
- Whereby a fan does not accept a request from the celebrity prior to their agreed allocated time
- Whereby a fan does not present to play with the celebrity at the agreed allocated time
- Whereby a payment from a fan is cancelled/withheld by the fan bank or credit card provider
- Whereby a fan engages in abusive or racist behavior with a celebrity, the celebrity reserves the right to discontinue with the game. In such a situation, monies paid will not be returned to the fan.
All other instances will be reviewed and investigated by the Bast.gg Support team.
Payment for advertisements
Each arranged transaction on the Website is subject to payment of a fee to Bast (the “Fee”). The Fee for Bast Services is quoted in [euro/British Pound]. The Fee will be automatically deducted from the transaction fee. You may save your Stripe and/or credit and debit card details for future payments on the Website.
Published gamer slots
As a personality/celebrity, once you have received a request from a gamer, you will receive and email notifying you. You may then log into your account and accept the request to play. Once you have received payment, it is your responsibility to invite the gamer to play five minutes before the allotted time. If you do not invite the gamer, you will lose your fee and the gamer will be refunded. As a gamer, you may request to play against a personality/celebrity. The personality/celebrity may choose to accept or deny your request. If he or she accepts your request, this does not constitute an acceptance of your order. The transaction will only be completed once you make payment to the celebrity. You must be online 5 minutes before the allotted time to receive the invite to play. If you are not online at the appropriate time, you will lose your fee entirely.
Payment terms and conditions
As a celebrity, your fees will not be available for withdrawal for 7 days to allow for any potential disputes to be settled.
Consequences for failure to comply with the Agreement
Failure by you to comply with the User Agreement may result in our taking all or any of the following actions:
The responses described above are not exhaustive and we may take any other action we reasonably deem appropriate.
To the extent you may have any moral rights in any Content (including User Content), you confirm and agree that: (a) you do not require that any personally identifying information be used in connection with the Content, or any derivative works of or upgrades or updates to the Content; (b) you have no objection to the publication, use, modification, deletion and exploitation of the Content by us or our licensees, successors and assigns; (c) you forever waive and agree not to claim or assert any entitlement to any and all moral rights of an author in any of the Content; and (d) you forever release us, and our licensees, successors and assigns, from any claims that you could otherwise assert against us by virtue of any such moral rights.
You may reproduce material from the Website for your own personal, non-commercial reference and you may draw the attention of others to material posted on the Website. Reproduction of material from the Website for other purposes is permitted, provided that the source of the material is acknowledged. In particular, you must not cache any of the contents for access by third parties, nor mirror, scrape or frame any of the content of the Website, nor incorporate it into another website without our express written permission. You may also permit your computer to make an electronically stored, transient copy of the content on the Website for the purposes of viewing it while connected to the internet only.
You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, or any graphics separately from any accompanying text.
Our status (and that of any partners, advertisers or third parties identified on the Website) as the authors of material on the Website must always be acknowledged by you.
You must not use any part of the Content on the Website for commercial purposes without obtaining a license to do so from us.
If you print off, copy or download any part of the Website in breach of the User Agreement, your right to use the Website will cease immediately and you must, at our option, return or destroy any copies of the materials that you have made.
You acknowledge and agree that any questions, comments, suggestions, ideas, feedback and other information about the Website and/or the Bast Service provided by you to us are non-confidential and non-proprietary and may be used by us at our discretion.
Disclaimer of liability
The Website and the Bast Service are provided on an ‘as is’ and 'as available' basis only. You may not rely on any Content and/or other material on the Website and/or the Bast Service to make (or refrain from making) any decision or to take (or refrain from taking) any action on which reliance should be placed.
We disclaim all liability (whether in contract, tort or otherwise) arising out of or in connection with any reliance placed on such Content and/or materials by any user of the Website and/or the Bast Service, or by anyone who may be informed of any of the Content. We accept no responsibility for keeping the information in the Website and/or the Bast Service up to date or complete or liability for any failure to do so.
The Content and other material displayed on the Website is provided without any guarantees, conditions or warranties as to its accuracy. To the extent permitted by law, we expressly exclude:
Please note that we only provide our Website for domestic and private use. You agree not to use our Website for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
We shall not be liable for any failure to perform any of our obligations under the User Agreement caused by matters beyond our reasonable control. Under no circumstances will we be liable in any way for any Content, including, but not limited to, any errors or omissions in any Content, or any loss or damage of any kind incurred as a result of the use of, access to, or denial of access to any Content on the Website. Although we make all reasonable endeavours to ensure that the Website is free from viruses and defects, we shall not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses, malicious or impairing computer programs or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of the Website and/or Bast Service or to your downloading of any material posted on it, or on any website linked to it.
We do not guarantee the security of the online services or any systems connected with the use of the Website (including the internet and your hardware and software) used in accessing the services, or any information passed through such systems. We do not guarantee access to the Website or any systems used in accessing our services will be continuous or virus or error free. Any material downloaded or otherwise obtained through the use of the Website is done at your own discretion and risk and that you will be solely responsible for any damage to your computer system or loss of data that results from the download of any such material. No advice or information, whether oral or written, obtained by you from us or through or from the Website shall create any warranty not expressly stated in the User Agreement.
You shall indemnify and keep us, our officers, directors, shareholders, employees, agents, licensors and suppliers (each an “Indemnified Person”) indemnified on demand from and against all judgments, awards, penalties, settlements, fines, costs and expenses (including without limitation, reasonable legal and accounting fees) suffered or incurred by an Indemnified Person and arising out of or in connection with any of the following:
Disclaimer of endorsement
Content on the Website referring to any products, process or service by trade name, trade mark, manufacturer or otherwise, does not constitute or imply its endorsement, recommendation or validation by us. We have not independently verified the accuracy of any description of any goods or services advertised on the Website. The views, opinions and other Content posted by users on the Website are not ours, shall not be attributed to us by you and shall not be used by you for any advertising or product endorsement purposes unless we expressly authorise it.
Links to the Website
Links from the Website
Where the Website contains links to other websites and resources provided by Banner Advertisers, advertisers using the Website or other third parties, these links are provided for your information only. We have no control over the contents of those websites or resources, and we accept no responsibility for them or for any loss or damage that may arise from your use of them. If you link to any such websites you leave the Website and do so entirely at your own risk.
Contact from Us
Privacy and Cookies Policy
Any external links to other websites are clearly identifiable as such, and we are not responsible for the content or the privacy or cookie policies of these other websites.
Waiver, Rights Cumulative
A failure to exercise or delay in exercising a right or remedy provided by the User Agreement or by law does not constitute a waiver of the right or remedy or a waiver of other rights or remedies. No single or partial exercise of a right or remedy provided by the User Agreement or by law prevents further exercise of that right or remedy or the exercise of another right or remedy. The rights and remedies contained in the User Agreement are cumulative and not exclusive of rights or remedies provided by law.
If the whole or any part of a provision of the User Agreement is or becomes illegal, invalid or unenforceable under the law of any jurisdiction, that shall not affect the legality, validity or enforceability under the law of that jurisdiction of the remainder of the provision in question or any other provision of the User Agreement and the legality, validity or enforceability under the law of any other jurisdiction of that or any other provision of the User Agreement.
Assignment and entire agreement
We may assign or subcontract any or all of our rights and obligations under the User Agreement with you to a third party at any time, at our discretion. You may not, without our prior written consent, assign or dispose of any of your rights or obligations arising under the User Agreement. By agreeing to the User Agreement you are also agreeing to the transfer of, by way of novation, all respective rights and obligations outlined in this document.
Governing law and jurisdiction
The User Agreement, and any non-contractual obligations arising out of or in connection with the User Agreement are governed by, and shall be construed in accordance with, English law, and the courts of England & Wales shall have exclusive jurisdiction to hear, settle and determine any dispute which may arise out of or in connection with the User Agreement save that retain the right to bring proceedings against you in your country of residence or any other court of competent jurisdiction.