Your privacy is important to us.
Bast collects personal data to operate our business and to provide you with the product and services that we offer. You provide some of this data to us directly, for example when you open an account with us, submit a request or play a personality or send a query to our support team. Other data is collected when you interact with elements of the Bast website, by using cookies and other technologies.
We collect personal data in the following ways:
When you register with us as a user or celebrity, you provide us with some personal data such as your name, email address, gamertag and mobile phone number which we will store in order to create your account. We will also store information relating to any further use of our service: if you are a gamer, we will record when you request to play a celebrity and keep a record of these games. If you are a celebrity, we will record the requests you receive and those you accept. Finally, we may also collect information from any correspondence that you have with us.
When you use our services, we collect information about what types of services you use and how you use them. For example, which parts of our websites you visit, and what games and celebrities you view. The information that we collect while you use our services can be grouped into the following categories:
Using technical logs and other tools, we register information about the device you use, such as the device manufacturer, operating systems and browser version. We also collect information about the connection to our services, such as IP address, network ID, cookies and unique ID files. This information can help us to adapt the way content is displayed to you, based on your device and user profile.
We also register information about how you use our services. For example, which pages of the site you visit, the searches that you have performed, the times and dates that you visited our site, how long a page is displayed on your screen, how you navigate around the page, which websites you have visited before visiting our site, what functions you have carried out on a page, and if you have completed a transaction.
We register your geographical location based on your IP address and mobile network code.
In the future, we may add messaging functionality on the website – when introduced, we will collect information about when you send or receive messages from other users of our site.
When a personality/celebrity opts-in to receive cashless payments on Bastthey are required to create / sign in to an account with Stripe (our cashless payments partner) and authorize a connection to Bast. While Stripe is the data controller for everything that happens within their service during and after sign up / sign in (2 factor authentication, KYC checks, 3D Secure payments, payins, payouts etc.), for the convenience of availing personalities, Bastmay pre populate the sign-up form using profile information, listed below, which can be edited, amended and/or removed as a user sees fit.
For buyers availing of the cashless payments service, the same is true in regards to Stripe acting as data controller for the information captured during and in support of payment processing, attained via checkout. If a buyer is logged in to their Bast account, for their convenience we maypre populate their email address on the applicable checkout form field.
We process your Personal Data in order to ensure the necessary performance of your contract with us. In certain circumstances, we may also process your Personal Data for the purposes of our legitimate interests, such as to inform you of changes to our services, to provide you with information about other services we offer or in order to comply with any legal obligations to which we are subject.
We may also rely upon your consent as a relevant legal basis for processing your Personal Data. In the event you wish to withdraw your consent to the collection and processing of your Personal Data in this manner, please email firstname.lastname@example.org.
How We Use Your Personal Data
We use the data that we collect to provide you with the products and services that we offer. This allows us to improve the products that we offer you and to personalise your experience on our site. We may also use the data to communicate with you, to inform you about your account and to provide you with security updates. Where you have consented for us to do so, we may also use your data to contact you in relation to updates about our services or new services that have been launched.
Your data will be used by us to authenticate your account and to enable you to interact with other users of our site.
When you contact a personality though our site, we will use the personal data that you have provided as part of this contact to connect you to the advertiser. The advertiser will receive a copy of your name, gamertag, email and preferred platform.
We will contact you via email and messages posted on our website or apps. These messages will communicate about service-related issues and security updates. Please note that it will not be possible to opt out of receiving service messages from us. This includes messages relating to security and legal notices.
We use data that we collect through your use of our site and through public feedback, to conduct research and develop our services based on our findings. This allows us to provide you with a better experience when using our site.
We use the data that you provide to us, including your communications, to investigate and respond to service issues and complaints.
We may introduce a rating system for personalities and gamers, whereby a 5-star rating and user comments will be added to your profile. Such ratings and comments will be available to the gamer/celebrity for review.
We retain access to all personal information that we have collected from you. If you have consented on signup or on the appropriate email form, we may provide any of the information we collect to carefully screened third parties to contact you regarding products or services that we think may be of interest to you. If Bastenters into a joint venture with or is sold to or merged with another business entity, your information may be disclosed to our new business partners or owners.
Our service may allow you to engage with other members of our site. If you send a message to another member of our site, your message will be shared with that site member.
We engage other service providers to help us to provide our service to you. For example, to process payments, site maintenance and fraud detection. These service providers will have access to your information as much as is reasonably necessary for them to perform these tasks on our behalf. They are obligated not to disclose or use your data for any other purpose.
When required to by law, we may disclose information about you. This may be as a result of a subpoena or other legal process. Your personal information will also be shared if we believe that the disclosure is necessary to
The General Data Protection Regulations offer you a number of rights in relation to your data. This includes the right to access a copy of your data, a right to receive a copy of your data that can be transferred to another organisation, a right to data deletion, a right to withdraw your consent to data processing, a right to restrict the processing of your data, and information on any automated decision making processes.
The amount of time that we retain data for, depends on the type of data being retained, and how that is used. In some cases, there will be a legal requirement for us to hold data for a specified amount of time. In other cases, we will not retain the data for any longer than necessary for the purpose that it was collected and processed.
When you register an account with us, we will retain the information that you provide to us for as long as you hold this account. Once an account has been closed, we will continue to retain this data for a period of seven years. This timeframe is in line with the Irish statutory limitation periods. If you don’t actively close your account with us, it automatically become inactive after 12 months of you not accessing it. After this, the data you have provided us will be retained for seven years. All other data provided, which is not personally identifiable, will be retained for possible future use.
If you have provided data to us without registering an account, this data will be retained for 7 years after your last date of activity with us. If you have provided information to us for the purpose of a finance application, this personally identifiable data is retained for 14 days.
Non- registered and registered users of Bast can request we provide them with a copy of the personally identifiable information we hold by using our data request feature.
Registered users of our site can update their information by using our data request feature or contacting our Customer Support Team directly. You can also edit and make changes to the personal information by logging into your account and editing it directly from there. You can change your marketing and contact preferences at any time in your account dashboard by opting out receiving of these communications. You may ask us to make any necessary changes to ensure that such information is accurate and kept up-to-date.
Non- registered and registered users of our sites can request we delete any personally identifiable information we hold by using our data request feature. In some instances we may be unable to delete your data if we are required to retain it to comply with our legal obligations (including requests from law enforcement agencies).
Registered users of our site have the right to data portability. This means that you can request that a copy of your data is made available in a structured, commonly used and machine readable form that can be transferred to you or to another organisation. You may request a portable copy of your data by using our data request feature.
Other Important Information
Bast does not collect any special categories of personal data. However, if you enter this information into any free text section of our site, such as the ad description, or on our forums, this information will be held and processed in the same manner as all other data that you have provided to us.
The security of your data is important to us. We perform regular monitoring of our systems to identify possible vulnerabilities and attacks. However, we cannot warrant the security of any information that you send to us. No guarantee is given that the data will not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or managerial safeguards.
We will only send you marketing information where you have opted in to receive these communications. You can change your marketing preferences at any time, by logging into your account and changing this on your account dashboard. You can also opt out of receiving marketing at any time using the unsubscribe link that can be found at the end of each email that we send.
If you have any questions in relation to this Policy, please email email@example.com.
If this does not resolve your complaint/question, you have the right to contact your local Data Protection Commissioner. In Ireland, they can be contacted via their website here.